Refund Policy
This Refund Policy applies to all services provided by Triadic Marketing Agency ("Triadic," "we," "us," "our"), including but not limited to digital marketing, SEO, Google Ads, social media management, branding, content creation, web development, and app development. By engaging our services or making any payment to us, you acknowledge that you have read, understood, and agreed to this policy.
1. No Refund Policy
Triadic does not offer refunds. All payments made to Triadic, including deposits, retainers, advance payments, milestone payments, and monthly fees, are final and non-refundable once made.
Our services involve the immediate allocation of time, strategy, creative resources, team capacity, and third-party tools from the moment a project begins. Because these resources cannot be recovered, we are unable to return payments for any reason, including but not limited to:
- Change of mind or change in business priorities.
- Dissatisfaction with results, timelines, or creative outcomes.
- Early termination of a project or service agreement by the client.
- Delays caused by late feedback, missing content, or unavailable approvals.
- Work that has been started, partially completed, or fully delivered.
2. Right to Discontinue a Project
Triadic reserves the right to pause or discontinue any project, at its sole discretion, if challenges arise that hinder the project's progress. Such challenges may include, but are not limited to:
- Misaligned Expectations: Project goals, scope, or expected outcomes that differ significantly from what was originally agreed upon.
- Creative Direction: Ongoing disagreements or repeated changes in creative direction that prevent the work from moving forward.
- Communication Gaps: Unresponsiveness, delayed feedback, or unclear communication that obstructs progress.
- Logistical Complications: Missing assets, access, approvals, or other operational issues that make it impractical to continue the work.
- Non-Payment or Conduct: Missed payments, breach of agreed terms, or conduct that is abusive or unprofessional toward our team.
If Triadic discontinues a project under these circumstances, payments already made remain non-refundable. Where appropriate, we will share the work completed up to the point of discontinuation.
3. Third-Party Costs
Any amounts paid toward third-party platforms or services on your behalf, such as advertising spend (e.g., Google Ads or Meta Ads), domain registrations, hosting, software licenses, stock assets, or plugins, are non-refundable through Triadic. Any refund of such costs is subject solely to the policies of the respective third-party provider.
4. Cancellation of Ongoing Services
Clients on recurring or monthly plans may request to cancel future billing by contacting us in writing. Cancellation stops future charges only; it does not entitle the client to a refund of any payment already made, including for the current billing period.
5. Chargebacks and Payment Disputes
By engaging our services, you agree to contact us directly to resolve any concern before initiating a chargeback or payment dispute with your bank or payment provider. Initiating a chargeback in violation of this policy may result in immediate suspension of all services.
6. Changes to This Refund Policy
Triadic may update this Refund Policy from time to time. Any changes will be posted on this page and will apply to all payments made after the changes are published.
7. Contact Us
If you have any questions about this Refund Policy, please contact us:
Triadic Marketing Agency
Email: info@triadicmarketing.com